Return, Exchange, or Swap Policy

At Glam's Haven, we take pride in delivering high-quality products through rigorous quality control measures. However, if you receive a product with a defect, we're here to make it right. Simply send us pictures of the defective item within 48 hours of receiving your order, and we'll exchange it for you at no additional delivery cost.

Please Note:

Clothing Size and Bag Design

Before placing your order, ensure that you know your clothing size. We also offer a selection of bag designs and colors. Please choose carefully, as we cannot issue refunds for incorrect clothing sizes or bag designs. However, if the desired size or design is available, you can send the incorrect item to our office (delivery cost is on you), and we'll facilitate the exchange within 48 hours of receiving your order.

Payment and Availability

Prompt payment is appreciated. If payment is not made immediately upon receiving your bill, kindly reconfirm availability. Please note that we do not issue refunds for orders paid without confirming availability. Instead, the amount paid will be converted into store credit for you to select another design from our collection.

Late Delivery

In the event of a late delivery caused by a third-party service, Glam's Haven will not issue refunds for goods in transit.

Pickup and Stockpiling

Pickup during working hours is welcome. However, please be aware that stockpiling items is at the customer's risk, and we cannot facilitate exchanges or refunds for stockpiled items.

Customer Satisfaction

At Glam's Haven, customer satisfaction is our priority. We continuously strive to serve you better. Thank you for choosing our brand.